Thursday, December 20, 2018

drivers - Ubuntu 15.10 Freezes Frequently



I am running 15.10 on a Toshiba Satellite L15W-B1208D Laptop and it freezes frequently. Before marking this as a duplicate please read all of the things I have tried. I have tried every solution I've found on the forums so far.



Before I get into the solutions I've tried I'll better define what I mean by "freeze". They screen locks up and nothing is responsive at all. The mouse doesn't move, the backlit keys such as caps lock do not light up when pressed, I cannot ssh into the machine, it no longer appears on my WiFi network, and REISUB does not have an effect on the machine. It's as if the computer is off, but the screen is stuck on a certain image.




Thinking that I possibly had an issue with my hard drive, I ran badblocks and found that the hard drive was in good shape. Thinking that it might just be an issue with Ubuntu I decided to dual boot with Arch for a while, but it still froze with Arch Linux. I tried just wiping my hard drive with dd from a live disk and reinstalling, but it still freezes. I tried booting from a live USB for a while, but it still froze on the live USB.



Thinking that I had a potential problem with my RAM I ran memtest86 on my computer for about 24 hours and no errors were found. Thinking that it could be my graphics card I downloaded a program designed to overclock the graphics card, ran it for ~18 hours, and it didn't freeze.



Thinking maybe some components were overheating I installed software to monitor the temperatures of the CPU cores, graphics card, etc. When it froze with that software running all temperatures were in the healthy ranges.



Some additional info: It seems to freeze far more often on Chrome (especially while using Netflix) than it does when using firefox. It usually freezes while a web browser is open, but has also frozen just while running commands from the terminal, when the terminal is the only program running. Ubuntu is currently the only OS installed. The issue existed when I was using 14.10 on the same machine, but has gotten worse with 15.04 and 15.10. Is it likely some kind of issue with my drivers? That's all I can think of, a driver issue.



Here is the output of lspci:




00:00.0 Host bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register (rev 0e)
00:02.0 VGA compatible controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display (rev 0e)
00:13.0 SATA controller: Intel Corporation Atom Processor E3800 Series SATA AHCI Controller (rev 0e)
00:14.0 USB controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series USB xHCI (rev 0e)
00:1a.0 Encryption controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine (rev 0e)
00:1b.0 Audio device: Intel Corporation Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller (rev 0e)
00:1c.0 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 1 (rev 0e)
00:1c.1 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 2 (rev 0e)
00:1c.2 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 3 (rev 0e)
00:1f.0 ISA bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Power Control Unit (rev 0e)

02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter


I was able to solve it by creating a file called /etc/X11/xorg.conf.d/20-intel.conf containing the following:



Section "Device"
Identifier "Intel Graphics"
Driver "intel"
Option "NoAccel" "True"
Option "DRI" "False"

EndSection

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